Services
We provide a range of tailored services that are designed to improve accessibility and inclusion across industries
Our goal is to help businesses identify barriers and implement solutions that benefit both disabled individuals and the business itself. Find out how we could help your business improve its accessibility.
Audits
Our audits examine various aspects of your business to ensure it's accessible and inclusive. We provide thorough assessments from the perspective of disabled individuals and offer practical, affordable, and achievable recommendations. These suggestions are tailored to meet your business needs and help improve accessibility in meaningful ways. We can offer an audit on any, or all of the following:
Build
Entrances and exits, and the internal and external environment
Access
Access routes, such as the distance from the car park to the entrance
Signage
Signage both inside and outside the premises
User Experience
Users' experience of accessibility across sectors like retail, hospitality, tourism, manufacturing, education, and more
Websites
Website accessibility, ensuring ease of use for all visitors
Documentation
Business documentation, reviewed for user-friendliness and accessibility
Training
Inclusivity of employee training methods
Contact
Accessibility of customer service and contact options
Recruitment
Fairness and accessibility of recruitment processes
Workplace
Workplace adjustments, such as specialist software or modifications
Emergencies
Personal Emergency Evacuation Plans (PEEP) advice
Training
We offer unique, interactive training sessions designed to engage and inform. Using resources from the Inclusive Design Toolkit developed by Cambridge University Engineering Design Centre, our training is tailored to accommodate all learning styles.
Secret Shopper
Gain valuable insights from our secret shopper service, conducted from the perspective of a disabled employee, customer, or service user. This service can be applied to any sector and highlights accessibility issues that may be impacting your business's profitability without your knowledge.
Inspirational Speaker
As RAF veterans, we bring unique, motivational storytelling to your event, demonstrating how the right mindset can achieve anything. Through personal experiences and military lessons, we inspire change, enhance productivity, and foster transformational leadership, energising your workforce and improving teamwork and communication.
How accessible is your business?
Now that you've explored the services we offer, it's time to think about how your business measures up. We can help you identify areas that need improving in accessibility and inclusivity. From physical spaces to digital presence, small changes can make a big impact on your customers, employees, and overall business success.
Eliminate accessibility barriers, not customers
Is your website accessible to everyone? The Click-Away Pound Report 2019 revealed that 4 million people with disabilities left websites that weren’t accessible, costing UK businesses £17.1 billion in lost revenue. A survey by Scope (2019) also found that 47% of disabled respondents had difficulty navigating commercial websites. Out of all the users surveyed, half of those who faced problems buying items didn’t complete their purchase, and 48% turned to competitors.
Close the accessibility gap in your industry
In industries like hospitality, retail, education, and manufacturing, the environment and customer service should be designed with accessibility in mind to ensure every customer feels welcome. By making sure facilities are easy to navigate and staff are prepared to assist all customers—whether they have mobility challenges, vision or hearing impairments, or other disabilities—businesses can create a more inclusive and enjoyable experience, encouraging loyalty and repeat visits.
Catering to All Customers
Menu Accessibility
Is your food menu available in an easy-read format? Think about alternative formats for customers who might say, "Excuse me, I forgot my glasses; can you tell me what's on offer?"
Screen Reader Compatibility
Can your menu be accessed by blind or partially sighted customers using screen reader software?
Dyslexia-Friendly Design
Ensure your menu design is accessible for people with dyslexia or Irlen Syndrome. Small changes can make a big difference.
Opening Doors to Every Guest
If you run a business in the hospitality sector, accessibility is vital for your guests.
Lobby and Room Accessibility
Are your lobby and rooms designed to meet the needs of disabled guests?
Red Cord Alarms
If your bathrooms have red cord alarms, do staff know where to place them and understand how to respond appropriately in an emergency? (Source: Euansguide.com Red Cord Cards)
Providing Space for All Visitors
Does your business have the appropriate number of disabled parking bays for staff or customers and visitors?
According to the Department for Transport's 'Inclusive Mobility' (2021) guidelines, businesses must ensure parking is accessible for everyone.
Catering to All Customers
Menu Accessibility
Is your food menu available in an easy-read format? Think about alternative formats for customers who might say, "Excuse me, I forgot my glasses; can you tell me what's on offer?"
Screen Reader Compatibility
Can your menu be accessed by blind or partially sighted customers using screen reader software?
Dyslexia-Friendly Design
Ensure your menu design is accessible for people with dyslexia or Irlen Syndrome. Small changes can make a big difference.
Opening Doors to Every Guest
If you run a business in the hospitality sector, accessibility is vital for your guests.
Lobby and Room Accessibility
Are your lobby and rooms designed to meet the needs of disabled guests?
Red Cord Alarms
If your bathrooms have red cord alarms, do staff know where to place them and understand how to respond appropriately in an emergency? (Source: Euansguide.com Red Cord Cards)
Providing Space for All Visitors
Does your business have the appropriate number of disabled parking bays for staff, customers or visitors?
According to the Department for Transport's 'Inclusive Mobility' (2021) guidelines, businesses must ensure parking is accessible for everyone.
Disabled consumers spend an estimated £14.6 billion annually on leisure activities (VisitBritain.org). Is your business fully catering to this market?
Inclusive Success Starts with a Simple Step
We provide tailored solutions that drive inclusivity across every aspect of your business. Let us help you create a more accessible, welcoming environment for all. Contact us for a consultation and discover how our services can transform your business.
Contact Us